Every engagement below has a client, a scope, a methodology, and a documented outcome. This is what "founder-led boutique consulting" actually produces when the founder has spent two decades inside payer operations, learning platforms, and now AI-native SMB systems.
From HealthRules payer implementations to enterprise learning transformations during financial turnaround, to a full-stack construction business built from an idea to a bookable brand in weeks. Each case links to the full write-up, either here or on the personal portfolio at glendagierbolini.com/casestudies.
Two owners, one HouseCall Pro export, zero web presence, no invoicing infrastructure. GGenesis delivered a complete operating platform: luxury brand website (EN + ES), Google Business Profile verification, custom invoice web app, custom estimate tool with client sign / accept / decline via email, HouseCall Pro CRM integration, competitor analysis, brochure copy audit, email signatures, collaborative inboxes, and a Services Playbook that priced every job type before it was quoted.
Led UAT efforts, coordinated with Highpoint Solution consultants, validated system configuration, and ensured accurate claims processing, clinical editing, and benefit rule setup across Medicare and Medicaid dual programs. Stabilized post-conversion through SQL crosswalk validation, regression testing, and defect triage.
Hosted on glendagierbolini.com portfolio
Built a fully integrated learning and engagement framework to guide employees and leaders through a major organizational realignment. Strategy, design, cross-functional collaboration, and change management practices that transformed uncertainty into clarity across the enterprise.
Hosted on glendagierbolini.com portfolio
Led the full modernization of a paper-based, high-volume claims reconsideration operation. Built a digital intake pipeline, redesigned workflows, trained a specialized allocation team, implemented end-to-end aging and reporting, and aligned cross-functional partners. Transformed a severely backlogged, high-risk process into a streamlined, transparent, compliant, high-performing operation used enterprise-wide.
Hosted on glendagierbolini.com portfolio
Developed, structured, and supported the Provider Network Management workflow within ServiceNow. Created structured processes, routing logic, and documentation tools to streamline provider contract updates and operational requests. Cross-department collaboration between provider network, contracts, credentialing, and operations teams.
Hosted on glendagierbolini.com portfolio
Transformed complex claims workflows into clear, interactive, self-paced modules. Storyline simulations, system demos, integrated job aids, and SCORM delivery gave cross-trained staff the skills and confidence to accurately process high-complexity claims. Covered COB, DRG, PCA, LTC, IHS, MN Medicaid DRG, Modifier GA Review, High Dollar Claims, and HRP Upgrade content.
Hosted on glendagierbolini.com portfolio
Delivered clear, practical, and confidence-building instruction for new Claims Processors. Each learner gained the systems knowledge, workflow understanding, and hands-on practice needed to succeed from day one. Integrated Articulate Storyline modules, system simulations, standardized mock member data environments, and job-aid libraries.
Hosted on glendagierbolini.com portfolio
Describe your operation, your bottleneck, and what you have already tried. We use the call to determine whether GGenesis is the right fit for the work in front of you. If we are not, we tell you.
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