Accepting new clients

We build, innovate, and fix —
powered by AI, led by strategy.

Glenda (Gigi) Gierbolini-Carrabbia — Transformational AI Business Strategic Consultant

Whether you're launching something new, scaling what works, or fixing what's broken — GGenesis builds AI-powered systems and operational clarity so your business runs smarter, faster, and without the burnout. $3.75M+ in documented results. 100% virtual.

$3.75M+Financial Impact
25+Years
6Case Studies
100%Virtual
Get Your Free Business AI Readiness Assessment →See Results First

Free: Operations Health Check

The 12-point diagnostic checklist we use before every engagement. Find exactly where you're leaking money.

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See How AI Can Transform Your Business

Watch: How GGenesis helps businesses build, innovate, and fix with AI

$3.75M+
Documented Financial Impact
25+
Years Enterprise Experience
100%
Virtual Delivery
6
Documented Case Studies
Where we come in

Building, innovating, or fixing — we meet you where you are.

Starting from scratch? We design your operations with AI built in from day one. Scaling fast? We automate what's slowing you down. Fixing what's broken? We diagnose the gaps and rebuild with systems that actually work.

Other consultants tell you to hire more people. We show you how to do more with AI — faster, smarter, and built to last.

You're doing AI's job

10+ hours/week on manual work. Scheduling, follow-ups, data entry, invoice reminders. AI handles this in seconds. You get your life back.

Knowledge dies with your people

Processes live in people's heads, not systems. When someone leaves, critical work disappears. Training new hires takes months.

You bought the software but nobody uses it

Expensive HubSpot, Zapier, AMISYS, or ServiceNow sitting there unused. Poor adoption. No ROI. No point.

You want to scale without hiring

Doubling revenue without doubling your team requires systems and AI. Most businesses try to hire their way out. That fails.

Who we serve
Built for leaders who want more
Whether you're fixing a crisis or building a competitive advantage — we meet you where you are.

Healthcare & Managed Care

Health plans, TPAs, and managed care organizations navigating system upgrades, claims processing failures, RCM gaps, or workforce readiness challenges. We know HealthRules, GuidingCare, AMISYS, FACETS/QNXT, EXP Macess, Softheon, SharePoint, and ServiceNow from the inside.

Small & Mid-Size Business

Service businesses and professional firms working hard but missing the operational systems to grow, retain customers, and scale consistently.

Nonprofits & Government

Mission-driven organizations needing operational structure and change management — without a Big 4 consulting budget.

Organizations Adopting AI

Any organization integrating AI into operations needing a partner who understands both the technology and the people side of change.

What we do
Four ways we transform your operations
Fix what's broken. Elevate what's working. Build what's next. 100% virtual.

Business AI Readiness Assessment

Find exactly which processes AI can automate in your business. Get a 90-minute audit + 6-month roadmap.

  • Identify automation opportunities (5-20 quick wins)
  • Custom AI business case & ROI estimate
  • Vendor & tool recommendations
  • Next-step action plan
from $300 · 90 minutes + deliverable

Custom AI Agent Build

We build AI agents that do the work you're doing manually. Deployed in 2-4 weeks. Running 24/7.

  • Agent design tailored to your workflows
  • Integration with your existing tools (HubSpot, Stripe, Zapier, email)
  • Train your team on agent management
  • 30-day optimization included
from $1,000 · 2–4 weeks

Operations Documentation & Process Design

Processes that exist in heads need to be documented. We translate your workflows into systems.

  • Current-state workflow analysis
  • Process standardization & documentation
  • Staff role clarity & accountability mapping
  • Foundation for AI automation
From $2K–$5K · 1–3 weeks
New

Team Training on AI & New Systems

Your team needs to trust and use the new systems. Custom training, simulation-based.

  • Train-the-trainer model (your employees teach others)
  • Hands-on lab exercises & real-world scenarios
  • Change management support & adoption tracking
  • Platform-agnostic
  • Ongoing support & optimization
Custom · 2–8 weeks · See AI pricing breakdown ↓
Real results
These aren't projections. These are documented outcomes.
Every number is real, verified, and available under NDA.
Healthcare · Managed Care

From System Chaos to Clarity

58%Error Cut
$2.1MRecovered
90Days

Mid-size MCO completed HealthRules upgrade with zero training. Errors spiked 58%. GGenesis: 90-day recovery, 30 cohorts trained, 23 e-learning modules created, standardized audit metrics established across the department.

"They diagnosed why we failed and rebuilt the entire operational framework."VP of Claims Operations
AI Automation · Claims Ops

From Backlog to Breakthrough

$3.75M+Impact
80%Backlog Gone
35%Labor Cut

73,000-doc paper backlog aging 100+ days. Deployed AI/RPA for COB recovery, digitized everything, eliminated $1.25M penalty exposure. CEO recognition.

"The automation replaced the work people should never have been doing manually."GGenesis Lead
Small Business · 90-Day Sprint

From Surviving to Thriving

+40%Retention
$8KMonthly Rev
3xEngagement

6-month-old business, zero retention. GGenesis: POS analytics, $41/mo AI stack replacing $400/mo, loyalty program, Google optimization. Owner independent by Day 90.

"I had the talent. What I didn't have was a system."Owner, Broussard LA
Enterprise · Change Management

Change in Motion

8Components
1Lead
EnterpriseScale

Major financial realignment with zero infrastructure. Built from scratch: SharePoint hub, microlearning, leadership enablement, live drop-ins, analytics-driven content.

"Analytics transformed the hub from a static library into a living platform."GGenesis Lead
Healthcare · $18M System Implementation

HealthRules® Payer Launch

$18MProject
0Critical Defects
<30Day Inventory

Led operational testing and transition for Elderplan/HomeFirst's $18M migration from legacy MCO to HealthRules® Payer — supporting Medicaid, Medicare, and the FIDA duals program. Built crosswalks, ran regression testing, supervised UAT team, coordinated 3 vendors, and stabilized claims adjudication at go-live.

"Claims inventory stayed under 30 days during system transition — unheard of during a payer go-live."Elderplan Operations
NTT DATA · Workforce Training

Claims Training Academy

6-8Week Program
100%VILT Delivered
MultiSystem

Built a complete onboarding academy from scratch for NTT DATA + UCare — transforming new hires into production-ready Claims Processors across Amisys, EXP Macess, DHS/CMS tools, and the full claims lifecycle. Designed curriculum, QA audit system, simulation labs, and Agile sprint delivery.

"The quality of work spoke for itself. I shared it directly with our executive team."Tamara Pinckney, VP & CHRO, UCare
What clients say
Don't take our word for it
★★★★★
VP Claims Operations
Managed Care Plan
"They diagnosed why we failed and rebuilt the entire operational framework."
★★★★★
Director of BI
Managed Care Org
"The SQL reporting rebuild alone was worth the entire engagement."
★★★★★
Business Owner
Broussard, LA
"Within 90 days I went from questioning whether to stay open to planning my next expansion."
★★★★★
Training Manager
Managed Care Org
"Staff went from dreading the new system to owning it."
★★★★★
CEO Michael Murphy
Affinity Health Plan
"Formal recognition for the dramatic claims inventory reduction."
★★★★★
Hilary Marden-Resnik, President & CEO
UCare Health Plans
"I love this new approach! Thanks for introducing it!"
★★★★★
Patricia Ball, Business Transformation
UCare Health Plans
"This is exactly what our organization needed — a complete change management platform that actually works. Wish we had it sooner."
★★★★★
VP & CHRO
UCare Health Plans
"The quality of work spoke for itself. I shared it directly with our executive team — that's how good it was."
★★★★★
Small Business Client
Service Industry
"For the first time I understand my numbers and exactly where revenue comes from."
★★★★★
Loretta Menke, Org Development & Learning Director
UCare Health Plans
"Always sharing knowledge that helps people be more productive. These kind of techy tips and tricks are always welcomed — great work, love the extra visuals. A great idea worth moving forward with, and a great marketing strategy!"
★★★★★
Marien Fernandez-Paris Borras, Learning & Development Manager
UCare Health Plans
"Thank you so much for always going the extra mile and supporting all of our stakeholders to succeed. We truly appreciate all your hard work!"
★★★★★
Angie Ureta, Organizational Change Management Lead
UCare Health Plans
"It looks fantastic and has some awesome tools and prompts! She is very talented! Nice Job!"
Glenda (Gigi) Gierbolini-Carrabbia
25+ Years Enterprise ExperienceLean Six Sigma Black Belt CertifiedCertified AI StrategyTableau Desktop CertifiedDevOps CertifiedAgile & Scrum
🏥 Healthcare Payer Systems: HealthRules · GuidingCare · AMISYS · FACETS/QNXT · QMACS · MCO · EXP Macess · Softheon 📋 Payer Programs: Medicare · Medicaid · Dual · Commercial · EDI 5010 · 834/837P/837I · EFT & Payment Mapping 🤖 AI & Development: Claude Max · Google Gemini · LearnLM · AI Prompts · AI Agent Dev · GitHub · GitLab · VS Code 📊 Data & Analytics: Oracle DB SQL · SQL Server · PowerBI · Tableau · Data Warehouse 🎨 Content & Design: Articulate 360 · Synthesia · Camtasia · Adobe Captivate · FS Pro · Visme · Canva · CapCut · Artlist · UX/UI · Storyboarding 🔧 Enterprise Tools: SharePoint · ServiceNow · Microsoft 365 · Visio · Miro
Meet the founder
Glenda (Gigi) Gierbolini-Carrabbia LinkedIn →

Mission

GGenesis exists to close the gap between strategy and execution. We diagnose where execution breaks down and translate strategy into operations teams can actually run.

25+ years building what works

Gigi is a Transformational AI Business Strategic Consultant and senior leader in healthcare operations, claims management, payer configuration, learning & development strategy, and digital transformation. Known for rebuilding departments, leading multimillion-dollar claims turnaround initiatives, implementing enterprise payer systems, and creating high-impact blended learning programs.

She has produced $3.75M+ in documented financial impact, implemented HealthRules Payer for Medicare/Medicaid/Dual/Commercial programs with zero critical defects, reduced 73,000+ claims aged 90+ days to under 30 days in six months, achieved 99% payment processing within 20 days, and led COB optimization generating $2.5M in savings. She received formal CEO recognition for enterprise-scale operational turnarounds.

Her technical depth spans HealthRules, GuidingCare, QNXT/FACETS, AMISYS, EXP Macess, Softheon, QMACS, MCO, ServiceNow, and SharePoint architecture. Data and analytics expertise includes Oracle DB SQL, SQL Server, Tableau (Developer-Level), PowerBI, Excel, Access, and Data Warehouse extraction and validation. She is fluent in EDI standards (5010, 834/837P/837I, EFT and Payment mapping), claims quality, and every major reimbursement methodology (ICD-10, CPT, HCPCS, MS-DRG). Her AI and design toolkit includes AI prompt engineering, AI agent development, Claude Max, Google Gemini, Articulate 360, Synthesia, Camtasia, Adobe Captivate, FS Pro, Visme, Canva, CapCut, Artlist, Miro, Visio, GitHub, GitLab, VS Code, and UX/UI design with LearnLM.

Clarity over noise

If it doesn't improve execution, it doesn't belong.

Execution is the work

Strategy without follow-through is theater.

Discipline beats heroics

Repeatable structures, not burnout.

Trusted by teams at
NTT DATA United Healthcare UCare Humana Affinity by Molina Healthfirst Zelis Health Choice Arizona Elderplan / Homefirst Pavia Hospital Santurce Northwell Health
GGenesis Training Academy

We don't just fix operations. We build careers.

From entry-level claims to executive leadership — live virtual instruction built around real work. Alumni discounts for life.

Healthcare Training Programs
Powered by PastDue Academy — A Division of GGenesis Strategic Solutions

Our healthcare training programs operate under PastDue Academy and include Fast Track Medical Claims 101™, ClaimCheck™ audit foundations, BenefitIQ™ reimbursement mastery, claims platform training, specialized Medicare/Medicaid/Dual/Commercial claims processing, and career pathway programs.

View Full Healthcare Catalog at PastDue Academy →
GGenesis Strategic Solutions Training
Monthly Subscription
GGenesis Leadership Circle

3 micro-learning courses, monthly coaching sessions, community forum, weekly challenges, resource vault, and member discounts — all for one price.

Individuals & Organizations · 20 Courses

Leadership Development

From first-time managers to senior executives — emotional intelligence, neuroscience of change, coaching, resilience, strategic influence, and more across 5 progressive tiers.

Individual courses from $99 – $350 · Corporate group pricing available · Book a Call
Individuals & Organizations · 3 Courses

Change Management

ADKAR, Kotter, and practical frameworks for leading organizational transformation. Communication mastery, resistance management, and building change-ready cultures.

Individual courses from $57 – $97 · Corporate group pricing available · Book a Call
Individuals & Organizations · 4 Courses

Professional Development

Time management, business writing, public speaking, critical thinking, and workplace wellness. The core skills employers value most — practical and immediately applicable.

Individual courses from $37 – $67 · Corporate group pricing available · Book a Call
Organizations Only · Active Software Licensing Required

System & Platform Training

HealthRules, GuidingCare, AMISYS, FACETS/QNXT, EXP Macess, Softheon, SharePoint, ServiceNow. Custom to your environment.

Custom pricing based on platform and team size · Book a Free Call

Ready to enroll in any of the programs above? Start here.

Enroll in a Course →
AI Agent Integration
Individuals & Organizations

One full-time employee costs
$50K–$80K/year. One AI agent costs $1.5K.

You're the CEO, CFO, marketer, and operations manager before lunch. One employee with salary, benefits, and turnover costs $50K–$80K/year. One AI agent costs $1.5K one-time + $200–500/month to run. Does the same work. Forever. No vacation. No training. No turnover. You get your life back. Your business gets a team that never sleeps.

The old way

$200K+
  • Marketing coordinator — $45K/yr
  • Admin assistant — $38K/yr
  • Bookkeeper — $42K/yr
  • Customer service rep — $36K/yr
  • Benefits, PTO, turnover costs
  • 3-6 month training ramp
  • They quit. You start over.
VS

The GGenesis way

From $1,500
  • Lead gen agent — qualifies 24/7
  • Proposal agent — drafts SOWs
  • Finance agent — invoices & tracks
  • Content agent — posts & schedules
  • Client agent — onboards & follows up
  • Deployed in weeks, not months
  • Never quits. Never sleeps.
Business AI Readiness Assessment
from $300

Find out exactly where AI can save you time, money, and headcount.

  • Operations audit for AI opportunities
  • ROI projections per use case
  • Prioritized implementation plan
  • Tool & platform recommendations
Website Building with Automation
from $500

A professional website built with smart automation baked in from day one.

  • Custom-designed responsive website
  • Built-in lead capture & email automation
  • AI chatbot or scheduling integration
  • SEO-optimized and mobile-ready
Most popular
Single Agent or App Build
from $1,000

One working AI agent or custom app, deployed and running your business.

  • Custom agent or app design & build
  • Integration with your tools
  • Training so you can manage it
  • 30-day optimization included
Full AI Operations Suite
from $3,000

Your complete virtual back office. Multiple agents working together.

  • Multi-agent system architecture
  • Orchestrator agent (virtual COO)
  • Full integration & automation
  • Quarterly advisory retainer
Start Your Free Business AI Readiness Assessment →

Start with a free business assessment. We'll map your first agent before you hang up.

How it works
Three steps. No surprises.
1

Free Business Assessment

Take our 5-minute diagnostic. Get a personalized report with SWOT analysis, risk scores, and recommendations.

2

Custom proposal

Clear scope, timeline, pricing. No surprises, no long-term contracts.

3

We fix it — virtually

Zoom, Teams, or yours. All deliverables are yours to keep.

Ready to build, innovate, or fix
what's holding your business back?

Start with the free Business AI Readiness Assessment. 90 minutes. Find exactly which 3-5 processes AI can automate in your business + your 6-month roadmap with ROI projections. No pitch. No obligation.

Get My Free Business Assessment →Enroll in a Course →Review Results First
No pitch. No obligation. Zoom · Teams · Google Meet · Your platform of choice.